Based in Hangzhou, the capital of Zhejiang province situated southeast China, approximately 180 kilometres from Shanghai, Atexco has for the past 3 decades focused on the research, development and promotion of digital printing technology in the textile industry. With over 2000+ customers globally, WHERE To Print magazine engages in a tête-à-tête with African representative during FESPA Global Print Expo in Amsterdam – Mr. Kennedy Jaiyeola to discover Atexco plan for Africa. Please find out in excerpt below:
TELL US ABOUT YOUR COMPANY?
Atexco is a leading provider of digital printing solutions, catering to various industries including textiles, signage, and packaging. With a focus on innovation and quality, we aim to revolutionize the printing industry through cutting-edge technologies and unparalleled customer service.
WHICH PRODUCTS OR SERVICES ARE YOU OFFERING TO THE MARKET AND WHY ARE THEY DIFFERENT FROM COMPETITION?
Atexco offers a wide range of digital printing solutions, including high-speed textile printers, UV flatbed printers, and dye-sublimation printers. What sets us apart from our competitors is our commitment to innovation, providing customers with state-of-the-art machinery that delivers exceptional print quality, efficiency, and reliability.
WHAT KIND OF WARRANTY DO YOU HAVE ON YOUR MACHINES?
We stand behind the quality and reliability of our machines, offering a comprehensive warranty on all our products. Details of the warranty may vary depending on the specific product and region, but typically cover manufacturing defects and ensure peace of mind for customers.
DO YOU PRODUCE YOUR CONSUMABLES FOR YOUR MACHINES ESPECIALLY INKS AND MEDIA OR YOU HAVE PARTNERS WHO PRODUCE AND SELL THESE WITH YOUR WARRANTY?
We understand the importance of using high-quality consumables for optimal printing results. While we may partner with reputable suppliers for inks, media, and other consumables, Atexco ensures that all consumables recommended for use on our machines meet rigorous quality standards and are fully compatible with our equipment.
ARE THERE SPECIALS, PROMOS OR DISCOUNTS THAT YOU’RE OFFERING TO YOUR PRESENT CLIENTS AND PROSPECTIVE ONES IN AFRICA?
Atexco regularly offers specials, promos, and discounts to existing clients and looks forward to offering the same to prospective customers in Africa and other regions. These promotions may include bundle deals, trade-in offers, or discounted pricing on select products. Customers are encouraged to check our website or contact our local representatives for current offers and incentives.
DO YOU HAVE REPS IN AFRICA TO ATTEND TO YOUR CUSTOMERS AND WHERE ARE THEY BASED?
We understand the importance of having a local presence to effectively support our customers in Africa. We have a network of authorized representatives strategically based in key locations across the continent to provide personalized service and support to our customers. These representatives are often located in major cities or industrial hubs where the demand for digital printing solutions is high.
WHAT ASSURANCE ARE YOUR GIVING YOUR CUSTOMERS TO GUARANTEE YOUR COMMITMENT TO THEIR NEEDS ANYTIME, ANYDAY?
Atexco is committed to meeting the needs of our customers anytime, anywhere. We offer round-the-clock customer support through various channels, including phone, email, and online chat. Additionally, we provide comprehensive training programs for our customers to ensure they can maximize the performance of their equipment. With a dedicated team of technical experts and customer service professionals, Atexco guarantees prompt assistance and solutions to any issues that may arise.
WILL YOU BE AT THE WORLD’S NO 1 PRINT TECHNOLOGY SHOW – DRUPA, AND WHERE CAN YOUR PRESENT CUSTOMERS, PARTNERS AND PROSPECTIVE ONES FIND YOU?
Atexco recognizes the importance of showcasing its latest innovations and connecting with customers, partners, and prospects at leading industry events like DRUPA. We are hopeful to be present at DRUPA. Once confirmed, we will provide the necessary information to our customers, partners, and prospective clients.
FINALLY, WHAT ARE YOUR EXPECTATIONS IN VENTURING INTO AFRICA?
Venturing into Africa presents significant opportunities for Atexco to expand its market reach and establish strong partnerships with local businesses. With the continent experiencing rapid economic growth and increasing demand for digital printing solutions across various industries, Atexco aims to capitalize on these opportunities by offering innovative products, reliable support, and tailored solutions to meet the unique needs of customers in Africa. We are committed to building long-term relationships and contributing to the growth and success of the African printing industry.
THANK YOU FOR YOUR TIME.
