The Koenig & Bauer Service Department’s philosophy is to provide a tailored solution for each of its customers and offer proactive connected services to support a printer’s long-term success.
For a top-notch service department to excel and exceed the expectations of its clientele, it requires a variety of critical key components: experienced and skilled service technicians, committed service managers, and a well-established firm quickly providing parts, new customer-centric technology, and an outstanding relationship paired with advice and guidance. The service team at Koenig & Bauer continues to display all of these attributes and capabilities that span the customer experience from its first pre-installation meetings throughout the entire duration of the press installation and operation providing customers with long-term service solutions to ensure their outstanding success.
“Our service department’s ongoing commitment is to our customers and their success and our people, who make the difference,” says Chris Talbert, vice president of service and operations of Koenig & Bauer. “We focus on training our customer’s team to ensure that they are achieving the highest uptime and throughput. We form partnerships with our customers and continue to advise them about new technology and advancements. Our unique philosophy is to provide a tailored solution for each of our customers. What sets Koenig & Bauer apart from other press manufacturers is our investment in pro-active connected services to support a printer’s long-term success.”
Talbert, who has risen through the ranks at Koenig & Bauer for the past 15 years, has a three-pronged goal to provide the highest level of service: regionalized approach, pro-active response, and positive customer-centric attitude.
“It’s extremely important that we address a customer’s needs quickly,” says Talbert. “We’re a critical department within the company that is built upon knowledge, skill, and continuous education. In today’s fast pace, our department requires a pro-active approach where we evaluate the demands of our customer to improve their productivity and pre-emptively address concerns. We know that customers need to deliver print products faster than ever before. For them time is money. Press uptime is a critical factor. Any type of press downtime has to be resolved in the shortest time possible.”
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